Frequently Asked Questions
Can I view your rental items in person?
Yes, absolutely! Our rental showroom is located at 41A Whitehall Avenue, Kingston 8, Kingston, Jamaica. Our showroom is open by appointment only. If there is a specific item that you are interested in seeing, please call ahead of your visit to be sure it is in stock and available to view.
How long is the rental period?
Our rentals are available for 24 hours. They must be returned within 24-hours of pick-up or delivery following your event. Items not returned within 24-hours may result in a per day late fee. The rental period for each item is 24-hours. Need it longer? We are happy to work with you and see if we can accommodate.
Will you deliver to my venue? What if I would rather pick up the items myself?
Yes, we definitely offer delivery!
Our delivery fees are based on the labor and mileage it takes for us to get your order to your venue. We try to make this option as economical for you as possible and to cover our costs for delivery. It’s certainly not a profit center for our business. We’re happy to provide a delivery and return pick-up quote along with your rental estimate.
We offer will-call pick-ups as well but the transporting vehicle must be fully enclosed according to our rental agreement to avoid any damage to the items being rented. Someone will be able to help you load up your order and assist with any remaining payments, during your pickup as needed. We can accommodate various pickup times.
How do I submit an order or request an estimate?
As you browse our online inventory, you can simply add the items you are interested in by clicking on the “Add to Cart” or “Request Quote” button. (Doing so will enter in a quantity of one (1) for the specific item. If you would like to request more than one (1), you can edit your cart on the same screen by clicking on your “Cart” above the item’s description or the cart icon and changing the quantity.)
Once you’ve selected all the items you are interested in, navigate to the top of our site and click the “Cart” icon. Here you can review your items and submit your cart for an estimate and to check on our availability. Please fill in the appropriate information and enter additional information about decorating needs or any details pertinent to your event in notes as well and hit “Request Quote”
You will receive an email with a link to your account and the request you submitted. This does not guarantee your order, but simply acts a reference tool that we have received your request for an estimate. We will email you separately an estimate to confirm quantities and establish any other order needs, such as delivery or set-up. You can click on the link in the email to establish an order. On the payment page, please choose the ‘Pay via Invoice’ option when you check or any of the others options available at the time of checkout. Agree to the terms and click the “Place Order” button. We will then be in touch with you within 24-48 to confirm your order via a phone call and to arrange payments.
How do I reserve the rentals on my estimate?
Your estimate is valid for seven (7) days from the time we send it to you for review. We cannot guarantee that the items on your estimate will remain available after the 7 days. A 50% deposit and your signed estimate will reserve your rental items.
Can I make changes to my order?
Items can be removed from your order up until 30 days before your event. Quantity changes to your order can be made up to 8 days before your event. No changes or reductions may be made to an order seven (7) days prior to the event. Some additions may be allowable within the 7-day period, and but may incur an additional labor or delivery charge. There will be no return on deposits for orders cancelled within 30 days of the event. (90 days for any tables and chairs).
What are my payment options?
We offer the following Payment Options:
Cash Payments: – Payments can be made at our office during office hours. Kindly contact us first to confirm the availability of items and to set an appointment to visit.
Direct Bank Deposits: – Payments can be deposited or transferred directly to our company’s bank account. Kindly contact us first to confirm the availability of items and for banking information.
Cheque payments: – We accept company and manager cheques only. No personal cheques are accepted. Kindly contact us first to confirm availability of items. Note – Cheque payments are required at least 7 working days before delivery date to allow for clearance of funds.
Purchase Order / PO: – As per the discretion of the manager, a signed, company purchase orders/PO may be accepted. Kindly contact us first to confirm availability of items and to see if a purchase orders can be accepted.
How do I make a payment for my order once I get my quote?
Once you have submitted your request for quote, look for an email for us as follow-up. We will email you separately an estimate to confirm quantities and establish any other order needs, such as delivery or set-up. You can click on the link in the email to establish an order. On the payment page, please choose the ‘Pay via Invoice’ option when you check or any of the others options available at the time of checkout. Agree to the terms and click the “Place Order” button. We will then be in touch with you within 24-48 to confirm your order via a phone call and to arrange payments.
What happens if something is broken or damaged at my event?
Everything we send to your event will be in great shape! Because we have a “you break it, you bought it” damage policy, everything has to be returned to us in the same rentable condition. If something is damaged at your event, you’ll be responsible for the cost of repair or replacement (10x the rental price for irreparable items.) This allows us to be sure that all items are in the same great condition every time they go out.
We’ll keep your credit card on file for cases like this. We want your last experience with Lloyd Decor & Rental Services to be the happy feelings you have on the day of your celebration. This way, you don’t have to worry about getting us any additional payment info after the event. We won’t run your card without letting you know first, but having the information on file, just makes it easy for everyone.
How do I order decorating services from Lloyd Decor & Rental Services?
It’s simple! You can always give us a call or alternatively email us. First, email us using our contact form with the items and quantity that you want or your decorating request along with any mock-up ideas or links to ideas. We will then respond within 24-48 business hours so we can learn more about your upcoming event and check on item availability. Next, we will create a proposal for you. All items are rented on a first come/first serve basis. If you would like to reserve your items, you pay a 50 percent non-refundable deposit to book the items. You will pay the remaining 50 percent 14 days prior to your event date. That’s it! You sign and pay all online using our secure payment system or via a check.
How does delivery work?
We currently service all of Jamaica. But we are always looking for a good excuse for an adventure, so let us know where you are and we will see if we can get to you! Our delivery service prices vary and goes up based on mileage, items requested, and access to the venue. Our delivery service includes delivery, assembly, set-up, break-down, and pick-up. We require a 3-hour window for delivery and pick-up unless arranged in writing with us.
Once your order is confirmed by paying the 50% deposit, we will have you fill out a Delivery Details Form to make sure we have everything we need to make the delivery go smoothly. One week prior to your event, we will confirm your delivery details and provide you with our delivery team point of contact.
Am I able to change an order once I reserve items?
All one-of-a-kind and two-of-a-kind items such as upholstered pieces, bars, furniture, and decor are not removable from an order once they are reserved. Non-unique items like our tables, chairs, and sofas may be reduced by quantities of 10 percent up to 14 days before your event date.
What if I just want a few items, could I pick them up myself?
Yes! You can pick up small pieces and some furniture from our warehouse. Pickup is by appointment only.
Do I need a special vehicle to pick-up items?
All furniture items must be picked up in a covered utility cargo van (with no seats) or a box truck. No SUVs, vans, or open pickup trucks will be accepted for pick-up. Furniture must be strapped down with ratchet straps to prevent it from falling over during transit. China, pillows, props, and small items can be picked-up in any vehicle.
Is it possible to see the items in person before I place an order?
Of course! We have appointments for warehouse visits. Please shoot us an email at firstname.lastname@example.org or give us a ring at 876-352-8487 or 876-858-7779 to make an appointment and we will do our best to accommodate!
Where are you located?
Our warehouse is located at 41A Whitehall Avenue, Kingston 8, Kingston, Jamaica. We are open by appointment only.
I know I want to rent an item from you but I don’t know what might look good with it. Can you help?
We are happy to help pick out items that will go with your event and within your budget.
I’m looking for a particular piece but you don’t have it. Can you help?
What if I stain or break it?
It happens to the best of us. We include an optional damage waiver on each to proposal for any normal wear and tear, stains, and rips. Our damage waiver does not include damage due to neglect such as water damage from rain. If the item breaks, we do charge a replacement cost of 5x the rental cost to replace the item.
Do you have linens, tents, or string lights?
Yes we do. We also work with a lot of great vendors and would be happy to recommend someone in your area.